-Honest to goodness, it's usually not our fault. This covers about everything.
-However, when it is, understand that we are dealing with hundreds of patients, their charts, and most importantly, their personalities. It all runs together, and it can be stressful.
-We can't make decisions about your medical care. This means that I can't protect or save you from the doctors who are trying to kill you. (Yes, this is based on a true story.)
-When two receptionists work at an office, we can get our wires crossed. Please understand.
-I know how much you're paying for the services. Trust me. I know how you're paying ridiculous amounts of money for this.
-If you think I'm doing a terrible job, why don't you tell one of my bosses instead of me. Aren't you there to vent to them anyway?
-When you say something to me, it goes a long way. Not just the "thanks" at the end of a phone call, but a "You've been so nice" or "Thanks for being so helpful" goes a long way.
-I really do care about your problems (to some degree). I hate that you're having a bad day, or even a bad life for that matter...
.....but please, please don't take it out on your friendly receptionist!
That about covers my day. I'll share my news (now I have more than one item) when I can get up the energy. Thanks for listening...or reading.... :o)