June 9, 2008

Tips for Handling a Receptionist

I know that none of the sweet, kind, respectful people that read this blog would never, ever, EVER be rude to a receptionist. It's just not like you :o) However, just for MY satisfaction, here are some gentle reminders from your friendly receptionist.

-Honest to goodness, it's usually not our fault. This covers about everything.

-However, when it is, understand that we are dealing with hundreds of patients, their charts, and most importantly, their personalities. It all runs together, and it can be stressful.

-We can't make decisions about your medical care. This means that I can't protect or save you from the doctors who are trying to kill you. (Yes, this is based on a true story.)

-When two receptionists work at an office, we can get our wires crossed. Please understand.

-I know how much you're paying for the services. Trust me. I know how you're paying ridiculous amounts of money for this.

-If you think I'm doing a terrible job, why don't you tell one of my bosses instead of me. Aren't you there to vent to them anyway?

-When you say something to me, it goes a long way. Not just the "thanks" at the end of a phone call, but a "You've been so nice" or "Thanks for being so helpful" goes a long way.

-I really do care about your problems (to some degree). I hate that you're having a bad day, or even a bad life for that matter...

.....but please, please don't take it out on your friendly receptionist!

That about covers my day. I'll share my news (now I have more than one item) when I can get up the energy. Thanks for listening...or reading.... :o)


Heather Clark said...

I completely understand...on the back side of that...I work in oral surgery...I understand that people are nervous with someone fooling around in their mouth....no need to get all freaky on the assistant...and for pete's sake...please learn to swallow your own saliva once you get in our chair...after all, it does belong to YOU.

Kearsmom said...

Excellent advice!! Good job! Knowing where you work, and having worked in that field for several years...your post made me LAUGH!! I think we need to chat sometime :)

Tiffany said...

Hello, my friendly receptionist~friend! I'm sorry you're having a hard day w/ patients-(are these physc. patients -or can you even say?)My suggestion is kill em with kindness and a whole lot of Jesus! All you can do is the best you can do-right!?! Anywho...let's get to the good stuff...what's the big news?-Do tell!

Christy said...

oh Ashley, I have SO been there. Customer Service of any kind is SO SO hard.

R Harmon said...

My mom has recently discovered your blog and she especially liked the post on Jon and Kate. It's her favorite show and she completely agreed with everything you said about their children.
I have so many wedding planning questions! Maybe in honor of your one year anniversary you could do a post about wedding planning and marriage tips for the first year? Of course, I'm sure that a lot of people who read this are already married. I would appreciate any advice anyway! :)

lilly said...

Did you know that Jon and Kate spoke at a church in Lucedale, MS! I wish I had been there!!

demetria said...

the news, please. . . . the news!!!

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